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Questions And Answers
| Q: |
Can Recovery for Works Word repair my Works text processor document? |
| A: |
The effective way to find out if a Works text processor document is recoverable is to try the demo version of Recovery for Works Word on it. Visit the Demo page for a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Note: Always backup your original corrupted Works text processor document before proceeding with any recovery activity! |
| Q: |
What limitations does the demo version of Recovery for Works Word have? |
| A: |
Demo version recovers limited amount of the original text. The rest of the document is replaced by demo strings. Full version will restore demo-limited strings as well.
If due to file damage an entire object, such as a paragraph, has been lost, the full version will not be able to recover it. An element missing from a demo-recovered document will remain missing with full version. |
| Q: |
I have tried the demo. How do I decide whether to purchase the full version of Recovery for Works Word? |
| A: |
Evaluating the results of demo recovery can help in making the decision. |
| Q: |
What are the differences between product licenses? |
| A: |
Details of current licensing scheme are described at the Licensing page. |
| Q: |
Why do results of recovery contain less data than the original Works text processor document? |
| A: |
This is normal. The damaged parts of your Works text processor document will convert to zero size on output. The other common reason of file size decrease is when some of features of the original document are not supported and therefore absent from the recovered document.
Demo-recovered document is smaller because it mostly consists of demo placeholders than actual data. |
| Q: |
Running Recovery for Works Word from command line (through Windows Start -> Run menu). |
| A: |
If your license type is Enterprise or Service, you can run Recovery for Works Word from command line and use these calls in your batch files. Standard version does not support command line. The format for command line call is:
wkw.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please note that the directory for recovered file(s) should be created before starting the recovery.
Command line mode supports patterns '*' (replaces group of symbols) and '?' (replaces one symbol).
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Recovery for Works Word Error Messages
| Q: |
Recovery for Works Word Error: Internal Program Error message. |
| A: |
Run Recovery for Works Word in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar of Recovery for Works Word or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching Recovery for Works Word. |
| Q: |
Recovery for Works Word Error: Not enough disk space. |
| A: |
To fix this problem you need to set temporary directory to the drive with free space available (2-3 times of the original document size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where Recovery for Works Word should store its temporary files. Use the method shown above to add/edit environment variable. |
Works text processor Error Messages
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Product Guide |
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